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Utility Assistance

Winter Crisis Program

Assistance with your heating bill or bulk fuel.

Winter Crisis Program

Are you facing a disconnect on your gas or electric bill, or do you have 25% or less in your bulk fuel tank? The Winter Crisis Program (WCP) can assist Eligible households once per program year with a payment for their main heating source and/or their secondary heating source (electric). This program runs from November 1st until March 31st. 

Assistance through the Winter Crisis Program requires an in-person appointment. There are two appointment options: scheduled through the automated appointment system and as a walk-in (see details below).

Schedule an appointment...

To schedule an appointment for this program, you can call 440-381-8230 (Wait for the confirmation number), or go online at

Need help sooner?

If all of the appointments are full and you need assistance you can come as a Walk-in. Walk-ins are taken Monday-Thursday at Ohio Means Jobs at 2247 Lake Ave. Ashtabula, OH 44004 (in the ACMC Plaza). Doors open at 8:00 am, service is first-come, first-served. We understand your time is valuable, once in the group for the day, select a listed time slot for your application walk-in appointment. Then, you can wait at Ohio Means Jobs if you choose, or leave and come back at the selected time (simply return 15 minutes prior to your scheduled time slot).

Items needed for application:

The following list of documents do need to be provided in order to process an application:

• Proof of citizenship for everyone in the household (Social security card, birth certificates, etc.….)

• Last 30 days of income unless seasonal or self-employed. Zero income requires Letter of Support (Date, amount of assistance, signature, address, and phone number of supporter)

• Most current main heating source bill and Most current electric bill.

An application can always be started online at, but it will still need to be completed in-person.

To schedule an appointment:


For more information just dial 2-1-1.

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